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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Definite Software Ltd collects, protects, and uses personal data. Definite Software Ltd is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Definite Software Ltd Collect?
Definite Software Ltd needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, elephone and fax numbers, e-mail addresses. Definite Software Ltd also has access to personal data that is generated over the Definite Software Ltd network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Definite Software Ltd may also collect financial information about Definite Software Ltd customers and end users from third parties to enable Definite Software Ltd to assess its risks in granting credit terms and contact information about organisations Definite Software Ltd considers may be interested in Definite Software Ltd products and services.
How Does Definite Software Ltd Obtain Personal Data?
Definite Software Ltd obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Definite Software Ltd web site); from third party list brokers; from resellers who pass on personal data to Definite Software Ltd about end users; and directly from the Definite Software Ltd network.
How Does Definite Software Ltd Use The Personal Data That It Holds?
Providing and Improving the Definite Software Ltd Service
Most of Definite Software Ltd use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Definite Software Ltd may also use personal data to improve on the level and type of service Definite Software Ltd offers to its customers. As part of this interest in improving the service provided Definite Software Ltd may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Definite Software Ltd may from time to time inform its customers, end users and potential customers about Definite Software Ltd and Definite Software Ltd affiliate products and services and other information Definite Software Ltd feels may be of interest. Customers and other recipients of information from Definite Software Ltd may indicate at the time they first place an order with Definite Software Ltd whether or not they wish to receive such information or at any later time by simply contacting Definite Software Ltd.
To Whom Does Definite Software Ltd Disclose Personal Data?
Definite Software Ltd will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule, Definite Software Ltd does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Definite Software Ltd is under an obligation by law to disclose personal data, or where Definite Software Ltd has contracted with third parties to assist in providing services to Definite Software Ltd customers such as for delivery, installation and systems support services.
How Does Definite Software Ltd Protect the Personal Data it Holds?
Definite Software Ltd takes customer confidentiality and security very seriously. Definite Software Ltd has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Definite Software Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Definite Software Ltd will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Definite Software Ltd Acceptable Use Policy.
Customers' Rights
European Economic Area legislation gives individuals whose personal data is held by Definite Software Ltd specific rights to access and rectify personal data held about them. These include the right to:
obtain from Definite Software Ltd, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate;
as explained in 'Direct Marketing' above to object to any unsolicited information sent by Definite Software Ltd regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Definite Software Ltd regarding the personal data held about them or has any other question about Definite Software Ltd data privacy procedures, they should send a letter to the directors of "Definite Software Ltd.
Policy Updates
As part of Definite Software Ltd commitment to compliance with data privacy requirements, and to reflect changes in Definite Software Ltd operating procedures, Definite Software Ltd may update the terms of this policy from time to time, and will post the revised policy on this website.
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